troy’s award-winning “Collection Experience” becomes an international success and an alternative for European debt sellers
December 09, 2021 – The debt collection FinTech troy, which leads debt collection into the age of Customer Experience, wins Transaction Capital as an investor and strategic partner in a funding round in which existing investors convert their loans and increase their commitment with additional funds. In this multi-stage financing round, troy receives an eight-figure investment to further expand its position as the Customer Experience leader in debt collection and drive forward its international expansion strategy.
Transaction Capital is a South Africa-listed financial services company and its business unit “Transaction Capital Risk Services” (TCRS) is active in receivables management in the South African and Australian markets.
The financial investment by Transaction Capital underpins the strategic importance of this partnership. By licensing troy’s debt collection platform, which has won numerous awards for its market-leading Customer Experience (“troy_experience”), Transaction Capital plans to unlock new market segments in South Africa and Australia. For troy’s international clients, this means that the troy_experience will also be available in Australia and South Africa to optimize recovery rates and customer retention.
Furthermore, the cooperation aims to combine the tangible collection advantages of troy’s approach with the financial strength and pricing experience of Transaction Capital to purchase non-performing loans (NPL) at scale. The bundle with TCRS as the prestigious financing partner and troy as the high-performing collection platform is particularly attractive to NLP sellers, as it both strengthens the competitive NPL pricing landscape and ensures the best possible collection experience for transferred customers. In this regard, NPL sellers will not have to rely on promotional assurances. Via the “troy_seller” web portal, which will be released in early 2022, they can monitor how troy is delivering on the promise of the best possible collection experience, with drill-down possibilities to the level of individual interactions with consumers. This supports the sellers’ ESG goals which have become vital in the NPL ecosystem. The partnership has already won a major German bank with this unique package.
Philip Rürup, founder and CEO of troy, is excited about the joint opportunities with Transaction Capital: “When we started our journey, we decided to focus on excellent Customer Experience and to design the platform for international scalability. This strategy is paying dividends now. Our platform approach has allowed us to partner with a regional debt collection leader such as Transaction Capital while achieving an internationally homogeneous, optimal Customer Experience. This makes troy the perfect match for international brands with a rigorous focus on Customer Experience.“
Stephan Venter, Group Executive of Transaction Capital Risk Services (TCRS), expects great things from the partnership: “Thanks to best-in-class performance, TCRS is the market-leading debt collection provider in South Africa, and we are also among the leading service providers in Australia. The partnership with troy will enable us to tap into the ‘early collection’ segment in our core markets and strengthen our regional expansion into Europe and the US.“
Willi Mannheims, Managing Partner at eCAPITAL and troy’s largest investor, adds, “As a venture capital company, we always have to evaluate the influence of a strategic investor on the development opportunities of our portfolio company very carefully. In the dialogue with Transaction Capital, we have succeeded in combining the best of both worlds: To tackle the great opportunities of strategic cooperation without limiting troy’s ‘venture path’. My thanks go to troy’s management and the TCRS team, who presented themselves as both pragmatic and far-sighted partners.“
As part of the fundraising and transaction, troy was supported by Zelig, a FinTech focused investment banking firm.
About Transaction Capital Risk Services
TCRS combines its unique technology, data and analytics competencies to provide a range of digitally enabled business services as a trusted partner to a global client base contributing to the financial sustainability of the communities it serves.
TCRS’ diversified business model reduces concentration risk and supports performance in different market conditions. TCRS is diversified by business activity across collection, transactional and value-added services. Within its most significant business activity, collection services, TCRS acts as both a principal in acquiring and then collecting on nonperforming loan portfolios, and as an agent on an outsourced contingency or fee-for-service (FFS) basis.
TCRS, via TC Recoveries, is the prominent acquirer of NPL portfolios in the South African market, investing over €50m per year, whilst, via Recoveries Corporation, is one of the prominent contingency collection and PDL acquisition platforms in Australia, managing over €750m in face value at any time and investing over A$20m in NPL portfolios per annum.
TCRS is a wholly-owned division of Transaction Capital Limited, which is listed on the Johannesburg Stock Exchange with a current market capitulation in excess of €2bn. For more information visit www.transactioncapital.co.za
eCAPITAL is a venture capital firm that provides early to growth-stage funding to technology companies in the fields of software & information technology, cybersecurity, industry 4.0, new materials, and cleantech. Founded in 1999, eCAPITAL has a history of supporting entrepreneurs determined to build companies with lasting significance. Partnering with eCAPITAL means joining an international network of business leaders, entrepreneurs, technologists, and potential partners. eCAPITAL is located in Germany, currently manages funds with over EUR 280 million under management, and was lead investor of some very successful German exits like sonnen, Novaled, or Jedox. For more information see: www.ecapital.vc or follow eCAPITAL on LinkedIn.
troy is a FinTech company that improves the “collection experience” for all parties involved.
For consumers, troy combines decades of debt collection experience with technology and proven methods from Customer Experience (CX) Management. In November 2021, troy was awarded the Gold Awards for “Best Digital Customer Experience Financial Services” and for “Customers at the heart of everything <1,000 employees” by globally recognized CX experts at the International Customer Experience Awards (iCXA).
For clients, troy_experience achieves the best payment rates and maximum customer retention, provides them with unparalleled transparency down to every single interaction with their customers, and offers scalability to many countries. Thanks to troy_platform, troy can comply with country-specific regulations while achieving an internationally homogeneous, optimal Customer Experience. Thus, troy is the ideal partner for international brands with the highest Customer Experience standards.
Today, troy serves the DACH and Benelux markets. To accompany a leading international insurance group, troy will launch in France in the first half of 2022. Thanks to the cooperation with Transaction Capital, Australia, and, as an anchor market of the African continent, South Africa will be added.
troy focuses on corporate clients with large-volume B2C and B2SME businesses. Thanks to the optimal customer retention within the collection process, clients in industries with high customer acquisition costs benefit particularly. Therefore, market-leading companies in the telecommunications, eCommerce, publishing, insurance, banking, and utility industries are among the clients.
Engel International Communications GmbH
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